Contact Us
Got a question about how we rate online casino bonuses, spotted something that needs updating, or just want to flag an issue with one of our reviews? This page explains the best way to reach Casino Sites and what kind of enquiries we can help with.
How to reach us
The quickest way to contact us is by email. Send your message to [email protected] and we'll aim to get back to you within a couple of business days. Please include as much detail as possible — for example, which casino or offer your question relates to — so we can point you in the right direction faster.
What we can help with
- Corrections or updates to bonus terms, wagering requirements or offer details on our pages
- Questions about how we assess and rank casinos, including the bonuses shown on this site
- General feedback on your experience with a listed casino, positive or negative
- Suggestions for casinos or topics you'd like to see covered
- Reports of broken links, outdated information or technical issues on southappfund.com
What we can't help with
We're an independent comparison site, not a casino operator, payment processor or regulator. That means we're not able to:
- Access, close or manage your account at any casino listed on this site
- Process deposits, withdrawals or refunds on a casino's behalf
- Resolve disputes about a specific bet, payout or bonus that has already been credited or removed
- Verify your identity (KYC) for a casino you've signed up with
For any of the above, contact the customer support team of the casino in question directly — most operators offer live chat or email support through their own site. If your enquiry concerns a licensing or fairness dispute, the relevant state gaming regulator or licensing authority is the appropriate body to contact, not this site.
Before you get in touch about a bonus
A lot of the questions we receive are about welcome offers similar to the ones shown at the top of this site — deals like Raging Bull's 410% match or Uptown Aces' 600% new-player bonus. Before emailing us about a specific offer, it's worth checking the casino's own bonus terms page first, since wagering requirements, game restrictions, maximum withdrawal caps and expiry dates are set by the operator and can change without notice on our end. If something looks inconsistent between our page and the casino's site, that's exactly the kind of thing we do want to hear about.
Responsible gambling support
If you or someone you know is struggling with gambling, we're not able to offer counselling or crisis support directly, but we can point you toward the right resources. Our responsible gambling page lists self-exclusion programmes, deposit and time-limit tools, and national support organisations you can contact confidentially. If gambling has stopped being enjoyable or is affecting your finances or wellbeing, please reach out to one of those services rather than waiting to see if it improves on its own.
Other useful pages
If your question is about who we are and how we put this site together, our About Us page covers that. For the legal terms governing use of this site, see our Terms and Conditions. Readers outside the standard state-licensed market who are researching alternative options may also find our page on Non GamStop casinos relevant, though the eligibility and licensing details there differ from the US-focused reviews on the rest of this site.
A note on response times
We're a small editorial team, so while we try to reply within 48 hours, enquiries that require us to re-check a casino's current bonus terms or licensing status may take a little longer. We appreciate your patience, and we do read every message that comes in.